Refund Policy

At Solver Agropharma Ltd., we are committed to providing quality products and services. This Refund Policy outlines the conditions under which refunds are issued for products or services purchased from us. Please read this policy carefully before making any purchase.

1. Eligibility for Refunds

Refunds are considered only under the following circumstances:

• The product you received is damaged or defective.
• You received an incorrect product (wrong item shipped).
• You did not receive the product within the promised delivery time.
• You have canceled an order before it was processed or shipped.

2. Non-Refundable Items

The following items are not eligible for a refund:

• Products that have been used or opened.
• Products not in their original packaging.
• Products damaged due to misuse, improper handling, or storage.
• Any services provided by Solver Agropharma Ltd. that have already been delivered or partially completed.

3. How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

• Contact Us: Reach out to our customer service team within 7 days of receiving the product or service. You can contact us at [insert email/phone number].
• Provide Proof of Purchase: Ensure that you have the receipt, invoice, or proof of purchase when making your request.
• Return the Product: If applicable, the product must be returned in its original condition and packaging, along with all accessories and documentation. You will be responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

• Review of Request: Once we receive your refund request, we will inspect and review the claim. This process may take 5-7 business days.
• Approval/Denial of Refund: If your refund request is approved, we will process the refund to your original payment method. Refunds may take 7-10 business days to appear in your account, depending on your bank or payment provider.
• Partial Refunds: In some cases, only partial refunds may be granted. This will depend on the condition of the returned product or the nature of the service.

5. Late or Missing Refunds

If you haven’t received a refund within the stated period, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us.

6. Order Cancellations

You may cancel your order before it is processed or shipped for a full refund. Once the order has been shipped, it cannot be canceled, and you will need to follow the refund process outlined above if eligible.

7. Changes to This Policy

Solver Agropharma Ltd. reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and the revised policy will apply to all transactions made after the date of the change.

8. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

Solver Agropharma Ltd.
Office Address:
House# 1171 (1st Floor), Road No# 10, Avenue# 12, Mirpur DOHS, Dhaka-1216.
Factory Address:
Plot- 116 part (17,18,19) & Plot-113 (Part), 114, BSCIC Industrial Estate, Jamalpur.