Customer Policy

At Solver Agropharma Ltd., we are committed to delivering exceptional products and services to meet the needs of our customers. This Customer Policy outlines our approach to ensuring customer satisfaction, product quality, and the highest standards of service.

1. Customer Commitment

We value our customers and are dedicated to:

Providing high-quality veterinary products for poultry, dairy, and fish industries.
Offering responsive and professional customer support.
Ensuring that our products meet industry standards and regulations.
Continuously improving our products and services based on customer feedback.

2. Product Quality

Solver Agropharma Ltd. guarantees that all products are sourced from reputable manufacturers and adhere to the highest quality standards. We regularly inspect and review our products to ensure they meet the needs of the Bangladeshi market.

3. Customer Service

Our customer service team is available to assist with inquiries, product information, and support. We strive to:

Respond to customer inquiries promptly.
Provide clear and accurate information about our products and services.
Address customer concerns with professionalism and transparency.
Offer ongoing support to ensure our customers are fully satisfied with our products.

4. Order and Delivery

Order Placement: Customers can place orders via our website or through direct contact with our sales team.
Order Confirmation: Once an order is placed, customers will receive confirmation with details of the order, including expected delivery times.
Timely Delivery: We are committed to delivering products within the agreed-upon timeframe. If there are any delays or issues, we will notify customers as soon as possible.
Order Tracking: Customers may contact us to track their orders and inquire about the status of delivery.

5. Customer Feedback

We welcome feedback from our customers to help us improve our products and services. Customers can provide feedback through:

Our website contact form.
Direct communication with our customer service team.
Surveys or reviews.

All feedback is taken seriously, and we aim to address concerns and suggestions in a timely manner.

6. Customer Responsibilities

We ask that customers:

Provide accurate information when placing orders or communicating with us.
Follow recommended usage and handling instructions for our products.
Report any issues with products or services as soon as possible.
Abide by the terms of our Refund Policy, if seeking returns or refunds.

7. Privacy and Data Protection

Solver Agropharma Ltd. is committed to protecting the privacy of our customers. Personal information provided to us will be handled in accordance with our Privacy Policy and will not be shared with third parties without consent.

8. Dispute Resolution

We aim to resolve any customer disputes quickly and fairly. In the event of a disagreement or issue:

Customers are encouraged to contact our customer service team directly to resolve the matter.
We will work with customers to find a solution that is in line with our policies and in the best interest of both parties.

9. Changes to This Policy

Solver Agropharma Ltd. reserves the right to amend or update this Customer Policy at any time. Any changes will be posted on our website, and we encourage customers to review the policy periodically.

10. Contact Us

If you have any questions or concerns regarding our Customer Policy, please feel free to reach out to us:

Solver Agropharma Ltd.
Office Address:
House# 1171 (1st Floor), Road No# 10, Avenue# 12, Mirpur DOHS, Dhaka-1216.
Factory Address:
Plot- 116 part (17,18,19) & Plot-113 (Part), 114, BSCIC Industrial Estate, Jamalpur.